Reiki Rock Shop (a DBA of Rose Under Glass LLC)
Effective Date: 2025-10-03
Orders are typically processed within 2 business days from the date of purchase (excluding weekends and holidays). During periods of high volume — such as holidays or new product releases — processing may take longer, and we will communicate any significant delays.
You will receive an email confirmation when your order ships, including a tracking number where available.
We ship using the following carriers, selecting the one that provides the best combination of rate and delivery speed for your specific order:
The carrier selected may depend on package weight, dimensions, destination, and current rates. If you have a strong preference for a specific carrier, contact us at admin@reikirockshop.com before placing your order and we will do our best to accommodate.
Domestic US checkout uses these per-item rates:
Checkout displays the shipping charge before payment. These are store shipping rates, not live carrier quotes. Local pickup has no shipping charge.
Standard US delivery is typically estimated at 3–7 business days after processing. Checkout does not offer a choice of expedited services. Contact us before ordering if you need a specific delivery date or service.
| Service Level | Estimated Delivery |
|---|---|
| Standard (USPS First Class / Ground Advantage) | 3–7 business days |
These are estimates, not guarantees. Delivery times may vary based on destination, weather, carrier delays, and holidays.
Tracking information is provided for all domestic shipments. You will receive a tracking number via email when your order ships.
We proudly ship to customers worldwide. International orders are subject to the following:
International shipping is a flat $24.99 for destinations available in checkout. The domestic free-shipping threshold does not apply to international orders.
International customers are responsible for all customs duties, import taxes, value-added tax (VAT), brokerage fees, and any other charges imposed by the destination country. These charges are not included in the item price or shipping cost paid at checkout and are the sole responsibility of the recipient.
We are required by law to declare the full value of the shipment on customs forms. We cannot mark items as "gifts" or under-declare value.
International delivery typically takes 10–21 business days, depending on the destination and customs processing. Delays due to customs are beyond our control.
Tracking is available for most international shipments, though tracking updates may be limited once the package leaves the United States, depending on the destination country's postal system.
Once your order ships, you will receive an email with your tracking number and a link to track your package. You can also check your order status at any time through our Order Status page.
If your tracking information hasn't updated within 48 hours of receipt, or if your package appears stalled, contact us at admin@reikirockshop.com and we will investigate.
If your package arrives with visible damage, please:
We will work with the carrier to file a claim and arrange a refund or replacement. See our Return Policy for full details on damaged-item claims.
If your tracking information shows the package as delivered but you have not received it:
If your tracking information has not updated for an extended period (7+ days for domestic, 14+ days for international), contact us and we will investigate and, if the package is confirmed lost, arrange a refund or replacement.
We are not responsible for delivery delays caused by the carrier, weather, natural disasters, or other events beyond our control. However, we will always work with you to resolve shipping issues and keep you informed.
You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.
If you realize you've entered an incorrect address after placing your order, contact us immediately at admin@reikirockshop.com. If the order has not yet shipped, we will update the address. If the order has already shipped, we will do our best to intercept it, but we cannot guarantee success, and any additional shipping charges for redirection or re-shipment will be at your expense.
Select Local Pickup at checkout for free pickup at 529 Troy Plaza, Troy, Illinois. Wait for your ready-for-pickup email before visiting. Orders not picked up within 15 days may be canceled and refunded, less a restocking fee. If you need more time, contact us to make prior arrangements.
For shipping questions or issues:
Last updated: 2025-10-03